Ensuring Your Customers See a Heart for Service


Credit Type: Non-credit Certificate
Credit/NonCrdit: Non-Credit
Length: 3 Hours
Frequency: 1 Day
Mode of Delivery: Face-to-face
Location: Lord Farifax Community College
Cost: 69.00

Program Contact: LFCC Workforce Solutions
Contact Phone: 5408687021
Contact Email: lfccworkforce@lfcc.edu
Website: http://lfccworkforce.com/

Come discover how the best companies are ensuring customers feel the heart for service! Truett Cathy, former CEO of Chick-Fil-A once said "nearly every moment of every day we have the opportunity to give something to someone else - our time, our love, our resources." As a service provider, that's your job. This interactive course provides insights into the latest customer service trends and how to mold those actions into your customer service. You'll learn 7 keys to effective attitudes for service through service companies philosophies including Chick-Fil-A's 2nd mile service; Southwest's vision; and positivity from the Kid President. These inspirational and tactical skills will up your ability to provide superior service. Come hungry, leave inspired. Class handouts and Chick-fil-a breakfast included.

Provider Information

Lord Fairfax Community College

173 Skirmisher Lane
Middletown, Virginia 22645


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